Playacar Palace Playa del Carmen
This resort will appeal to visitors looking for a very modern and contemporary all-inclusive. It’s a great choice for couples, families, and groups who want amazing food and a luxury experience, as well as varied entertainment without a crazy/party/spring break atmosphere. For families with children, there is a kids’ club and child care on-site.
Playacar Palace has two accessible rooms, one with a king bed and the other with two doubles. There is flat-entry (ocean view) balcony access, space under the bed for a lift, and the beds are 28 inches high. Both bathrooms have a roll-in shower with a stand-alone shower chair, raised toilet, and toilet/shower grab bars; however, the sink is not roll-under. The resort has an accessible shuttle to take guests to neighboring sister properties and ramped beach access. There is no pool lift and no beach wheelchairs on-site; however, these can be rented.
Iberostar Paraiso Maya Playa del Carmen
This resort is part of a sprawling complex that includes three other Iberostar properties. They are showing their age a bit, and would not be considered a luxury property. It’s very family-friendly, has quiet spots and louder party areas, and with shared access to multiple properties for guests, there really is something here for everyone. For families with children, there is a kids’ club and child care on-site.
The Maya resort has five wheelchair accessible rooms; all five have king beds and bathrooms with roll-in showers. All five also connect to a non-accessible room. There is no ocean view, but there is patio access. Beds are 27 inches high and there is space under the bed for a lift. Showers have a stand-alone chair, roll-under sinks, no raised toilet, and toilet/shower grab bars. There are no pool lifts; however, there are multiple zero-entry pools (including a huge wave pool). There is ramped beach access and wooden beach walkways, but no beach wheelchairs on-site; however, these can be rented.
Iberostar Paraiso Beach Playa del Carmen
Considered a more budget-friendly property than neighbor Iberostar Maya, Paraiso Beach has a more luxurious feel to it, with curtain-draped beach loungers and shiny columned walkways. Guests at this all-inclusive resort can use the accessible pools and features over at Maya, although the accessibility at Paraiso’s beach – including designated accessible lounge areas and toilets – is truly phenomenal.
This resort has six accessible rooms, three with one king bed, three with two double beds, and all with roll-in showers and connecting rooms. There is no ocean view, but there is patio access. Beds are 24 inches high and there is space under the bed for a lift. Showers have a fold-down bench, roll-under sinks, no raised toilet, and toilet/shower grab bars. There are no pool lifts; however, there are multiple zero-entry pools (including a huge wave pool at Iberostar Maya). There is ramped beach access and wooden beach walkways, but no beach wheelchairs on-site; however, these can be rented.
This all-inclusive resort was formerly owned by Hilton, and it shows in its largely ADA compliance. It feels more like a large luxury hotel than a sprawling all-inclusive like in Playa del Carmen, so this may be better for guests not interested in wheeling across a huge property. The decor is very modern and feels more American than Mexican, as a heads up for those looking for a more authentic Mexican ambiance.
The resort has five accessible rooms, all with two queen beds and connecting to regular rooms with a king bed (perfect for families). Beds are 25 inches high and there is space under the bed for a lift. Three rooms have roll-in showers and two have accessible tubs. Showers have a stand-alone chair, no roll-under sinks, no raised toilet, and toilet/shower grab bars. There are no pool lifts, but there is a ramp to the mid-pool bar. There is wide ramped beach access, but no beach wheelchairs on-site; however, these can be rented.
Hard Rock Hotel Cancun
Make no mistake; this is where the all-inclusive party is! The music starts the second you roll through the lobby doors and doesn’t stop until you go home. In standard HRH fashion, the public areas are filled with rock ‘n’ roll memorabilia, fun activities, and bars for days. This was easily the busiest resort of all ten that I visited, but the storm outside was also driving a lot of people indoors who would normally be partying in the pool or on the beach. There are ramps everywhere, with easy access to restaurants, bars, and shops.
The HRH has four well-appointed accessible rooms, two with a king bed and two with two double beds. Beds are on the high side at 29 inches and sit on a platform, so they cannot accommodate lifts or be lowered. Balconies are large with ocean views and flat-entry access. All rooms have a roll-in shower with built-in seating and grab bars, although the shower head is fixed and right above the center of the seat (a shower chair should probably be requested). The bathroom has a roll-under sink and no raised toilet (but has grab bars). There are no pool lifts, but there is ramped beach access; guests can be transferred to a rented beach wheelchair from a small wooden platform at the base of the ramp.
Royal Hideaway Playa del Carmen
This quiet all-inclusive getaway is a beautiful property with named buildings separated by little wooden bridges. The property itself is very accessible, with lovely restaurants, ramped beach access, and even a beach wheelchair on-site. It is very quiet, although it has its own theater and daily entertainment and live music. The big (and only) problem? The toilet room.
Royal Hideaway has four designated accessible rooms, two with one king bed and two with two double beds that are 28 inches high and have space for a lift. There is also ramped patio access. The bathroom has a roll-under sink and a roll-in shower with grab bars and a stand-alone chair. However, the small room that contains the toilet has a door that opens inward, with hardly enough room for an able-bodied person to squeeze through because a towel rack blocks full opening. There are also no grab bars next to the toilet.